Once you are subscribed to Chat Insights, your subscription will be renewed automatically. You will be charged the full cost of your subscription at the beginning of every billing period. To avoid being charged, cancel the subscription before the current billing period ends.
We offer a full money-back guarantee within 48 hours of your initial payment unless you have a free trial. You can submit a refund request at [email protected].
Please be advised that you can only get a refund if your initial payment was made no longer than 48 hours before submitting the refund request. If you cancel the subscription after its auto-renewal, you are not eligible for a refund unless otherwise provided by applicable laws and regulations.
Please note that we do not manage or provide any direct refunds on purchases made via Google Play. Learn about refunds on Google Play here https://support.google.com/googleplay/answer/2479637?hl=en
If you have a free trial, you can easily cancel your subscription before the end of the trial period to avoid being charged.
Here’s how to cancel your free trial subscription on Google play:
If you are using the free trial period, a refund cannot be requested and will likely be declined.
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